Cashmyfone Terms and Conditions
Cashmyfone c/o Momobile Worldwide Ltd
Lombard Business Park
Terms and Conditions
These terms and conditions apply to the use of this website at cashmyfone.com. By
accessing this website and/or placing an order, you agree to be bound by these terms
Using this website indicates that you accept these terms regardless of whether or
not you choose to register with us or order from us. If you do not accept these
terms, do not use this website.
Our contact details are as follows:
Lombard Business Park
8 Lombard Road
General email: email@example.com
Telephone number: 0208 090 2548, 0208 543 3119
cashmyfone.co.uk website is operated by:
Momobile Worldwide Ltd, a company registered in England & Wales, whose registered
office is at:
Lombard Business Park
8 Lombard Road
Our company registration number is 07067041
Our VAT registration number is 915 7847 89
Your mobile phone
To receive the full value of your mobile phone, it should:
- Power-up (turn on) and be in a working condition.
- Not have significant damage (although mild cosmetic damage through
general wear and tear is permitted).
- Have its battery (enclosed within the mobile phone casing).
- Not be water damaged.
- Appear in our online guide.
- Be of UK / European specification.
- Not be PIN or Password locked.
Please bare in mind the following operations need to be functional for you to receive
the price quoted on our website. Your order's price(s) will be received according to
the table below if we find the following faults.
Type of Damage
- Excessive signs of general wear and tear or minor technical issues.
- Scratches, Deep dents or Visible fascial damage.
- Missing battery, Non Working Flash, Item received with PIN lock / password, Sim card holder damage or missing, Received without charge in battery,
Minor cosmetic damage, Generic Cover, Any software issues.
- Stylus Missing, Parts Non-Operational, Charging port damage, Back covers Cracks, Repaired LCD.
- Heavy cosmetic damage (incl. Broken fascia), Cracked or Missing Plastic Screen including front and back covers,
Keypad broken or missing, Mechanism Fault (Incl. Vibration Issues), LCD Non Working.
- Not functional (not powering on when charged). Bad crack to item, Any LCD damage, Glass smashed screen or If its unable to make or receive calls.
- Water damaged, blocked, stolen or fake items.
- Faulty Keypad or Sliding Mechanism Fault, LCD Not Functional, Does Not Power up or Badly Damaged.
- Broken In Half, Broken completely, LCD Bleeding, LCD missing, Crushed or Water damaged.
- We do not accept stolen or barred handsets. We check all received phones
via www.checkmend.com a crime protection database, to ensure that the mobile phones
are not barred or registered stolen.
- By submitting an order through our site you warrant that your mobile
phone(s) comply with these terms.
- If a phone fails to meet our terms and conditions we will change your
order according to the condition or the model of mobile phone(s) that you have sent
Each mobile phone which is received at our warehouse is tested for payment. If,
on inspection, we find that the model you initially described is not the same as
the one sent to us then we will confirm the correct mobile phone by email for you
to accept the revised offer. This can often happen where models of mobile phones
If we do not hear from you within 5 days we will automatically make this change
and process your payment on the new model.
Please ensure you remove your SIM card before sending us your mobile phone, as SIM
cards contain personal details. Cashmyfone will not accept liability if SIM cards
are sent with the handset and any charges are incurred before or after receipt of
your handset. Unfortunately, once we have received SIM cards we are unable to return
Please ensure you remove your memory card before sending us your mobile phone. Unfortunately,
once we have received memory cards we are unable to return them.
We recommend sending high-value items by registered post (Special Delivery) this
gives you the peace of mind and ability to track your items.
You can also use the Cashmyfone Freepost address. We do not accept responsibility
for non-delivery of devices or damage in transit. We also recommend that to avoid
any damage during transit, devices are packaged adequately using protective wrapping.
Registered deliveries should be sent to us at:
Lombard Business Park
8 Lombard Road
Please only send us the device if you have the right to do so.
Where possible we endeavour to make all payments within 2-3 working days from the
day your mobile phone has been tested and confirmed to meet our terms and conditions.
At busy times of the year we cannot guarantee payment within this period. All payments
are non transferable and CASHMYFONE reserves the right to withdraw offers with no
Payments will be sent to the name and address stored in your account.
Cheque payments will be sent via 1st class Royal Mail post. Reissued cheques will
only be sent after 7 days from the original cheque. Once you have requested for
your cheque to be reissued please allow up to 7 working days for it to arrive.
If you have chosen to be paid via bank transfer, then it is your responsibility
to enter the correct account number and sort code. We use software to verify the
account exists but CASHMYFONE cannot take responsibility for account numbers or
sort codes which are input incorrectly.
From time to time we will change the offer values of mobile phones on the website
with no notice. If you sell a mobile phone, we will pay the value on the date of
All valuations include VAT at 20%.
By placing an order through our site, you warrant that:
- You are resident in Great Britain or Northern Ireland;
- You are accessing our site from that country;
- You are legally capable of entering into a binding contract;
- You are at least 18 years old; or
- If you are under 18 years of age, that you have obtained your parent’s
or guardian’s consent to sell your device to us for the sum indicated via our website.
You and your parents or guardians release us of any liabilities or claims that may
arise if you send the phone to us in breach of this warranty. If you deal as a consumer,
any provision of this contract which is of no effect to a consumer shall not apply.
Your statutory rights are not affected by this contract. For the purposes of these
terms and conditions, "consumer" means an individual who neither makes this contract
in the course of a business, nor holds himself out as doing so, as defined by the
Unfair Contract Terms Act 1977.
- You are responsible for cancelling any airtime contract linked to each
handset. We are not responsible for any call costs arising before, or after, receipt
of your handset, or arising from any other circumstances whatsoever.
- Please remove SIM cards before sending us your mobile. Any SIM cards
received by us will be destroyed, and so obviously cannot be returned. (We will
dispose of them appropriately.) We accept no liability in the event that any phone
that has been sent with its SIM card is lost and charges are then incurred. You
shall continue to be responsible for such charges.
- Please ensure all personal data is removed from devices before sending
them to CASHMYFONE. This includes but is not limited to all personal details, SMS,
photos, videos, games, songs or other data. Cashmyfone will not accept responsibility
for the security, protection, confidentiality or use of such data. By sending your
device to us you agree to release us from all and any losses, claims or damages
with respect to the data enclosed or stored therein or on any media used in conjunction
with the device.
Postal damage and loss
Cashmyfone does not take any responsibility for the loss or damage to mobile phones
before receipt at our warehouse.
We strongly recommend that all our customers pack their mobile phones to minimise
the risk of damage. We suggest that all mobile phones sent to us come by Special
Delivery. In the event that a package is received in a damaged state at our warehouse,
the damaged package will be returned to the customer in order that they can make
a claim for the loss directly from Royal Mail. By sending the package back to the
customer Cashmyfone does not guarantee that the claim will be successful and Cashmyfone
cannot take any liability for any claims which are refused by external parties.
For more information about making claims with Royal Mail, please visit www.royalmail.com.
We are unable to return mobile phones that are sent to us and are accepted at full
price or after a customer accepts a mobile phone value at a lower price.
Mobile phones will be returned to customers only if a lower price is offered and
rejected within the 5 day period. Please note: all personal data from your mobile
phone(s) may be deleted if you request your mobile phone(s) to be returned. We send
all returned mobile phones via Royal Mail recorded post. If the Royal Mail cannot
deliver the mobile phone(s) they are returned to our Head Office and we will contact
you via email to check that your address details are correct. Once we receive confirmation
that the address is correct we will resend the mobile phones back to you. However,
If we do not receive a response within 14 days the mobile phone(s) will become the
property of Cashmyfone and the last offer value will be given.
Lost/Stolen/Barred mobile phones
We support CheckMEND, a crime protection database created to track lost, stolen
and barred mobile phones. If we receive any mobile phones that are registered on
their database as lost, stolen or barred they will be disposed of unless proof of
ownership can be supplied.
Suitable proof of ownership would be documentation such as supplier contract or
written confirmation from the Police showing that the IMEI is incorrectly registered
as lost, stolen or barred. The documentation would need to show that the matching
unique IMEI number of the mobile phone sold is your property. Upon receipt of this
information we can return the mobile phone to you.
If we do not receive such documentation from you within 28 days your mobile phone
will be disposed of.